外贸培训之客户不回邮件后的十二步跟进模板

作为一名新手， 客户不回你的邮件， 会受打击。做为有经验的业务， 客户太多， 一个个的跟进， 费神， 累人。何不作出一份有效地跟进邮件表呢？ 让客户跟着你的节奏走。个人觉得效果还是不错， 大家可以根据自己的情况作些改变， 做出一份属于自己的文件吧！会让你在跟进客户的时候省时省力！
刚给客户报价了之后一定要做到勤跟进。在第一个月最好能够跟进到十次以上， 后续就客户情况可以放缓步伐了。
报完价后第一件事情就是询问客户对于我们报价的看法， 评价，并且要问几次。 很多人都知道， 有一部分客户在这个时候就会给你回复了的。
一．询问客户对报价的看法
Dear xxx,

Hope everything goes well with you！

Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.

If there is anything we can do for you, we shall be more than pleased to do so.

Hope we can build good cooperation with you and your company.

Best regards


二．追问客户的评价，求回复
Dear xx

How are you recently?

Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.

Many thanks and best regards.

三．本着小强精神，保证客户收到了报价，重发报价
Hello, xxx,

Wish you have a nice day!

May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.

Waiting for your favorable reply soon!

Best wishes

四：利用报价的有效期给客户一点压力
Hello, xxx,

Hope everything goes well! It’s Judy.

We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.

Wish we will promote business.

Best regards.

好吧， 关于客户的这次询价问了这么多还没有回复的话， 我们最后一次问一下， 然后进行询盘的转化吧。

五：最后一次寻求客户对所询价产品的意见，附上产品目录表
Good day! My friends, Judy again.

My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?

Enclosed is the E-catalog of Kington, please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you want. Thanks…

I am of service at any time!

BR

这个时候差不多半个月过去了， 我们要学着挖掘客户的其他订单需求了。

六：待客户在目录表中发现适合他们市场的产品
Hello, my friends,

Have u received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, please feel free to contact us. We are more than pleasure to offer you with more information that you want.

If you want to estimate the products show, yes, sample can be sent for your reference!

We hope can establish a good business relationship with you in the near future.

Best regards

七：时不时的问下是否有新的询盘或者订单
Dear xx

I hope you are doing good.

Have you got any new orders ? pls keep me posted if yes, i will send you our updated price for your review.

Best regards.

八：对于较大的客户我们也可以主动提出提供免费样品哟

Dear xxx,

Free sample can be sent for your reference if you need. How's your opinion?

As our serveral communication, I hope that we can build a cooperation between us.

Waiting for your reply.

Best wishes

九：最后的绝招
Dear xxx,

I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you.

Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest

Best regards


十：新产品上市就是很厉害的时候了哦
Dear xxx

Good morning !

It is glad to inform you that we have lanched xxx ,which with xxxx优势特点 such as perfect design, low noise, light weightxxxx.

Attached with xx and xx for your reference and pls have a try in your market if possible.

Best regards.

xxxx

我们的报价以及目录表都发过了。 但是我们在工厂做外贸的知道， 很多大公司需要的是很长期的跟进的。 这时候我们把我们的价格表微微的调整一下，发给客户。 以价格的调整刺激一下客户。

十一：告知客户价格表的调整
Dear xxx,

How are you? Long time no contact and hope everything goes weill with you.

Our products and quotation had updated .Would u pls check our new quotation with new items in attachments ?If have any questions,pls contact me freely.

Best regards.


十二：看看可不可以转换订单吧
Hello, xxx,

Now I am writing for keeping in touch with you for further business.

If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin

不知大家同不同意一句话：客户的跟进无非就是找出很多的看似正规的理由跟客户保持联系嘛！所以， 以下的时机肯定是不可错过的咯~~~


可选邮件：

1.客户过节， 送祝福
Dear xxxx

Happy xxx and we wish you, your family, company enjoy your holidays.

As for xxx, if you need any info,pls contact me at any time. We will try our best to satisfied with your requirements.
  
May god bless you and have a nice day.


2.给客户发送一封关心的信， 提醒客户注意休息，身体健康
Deer xxx,

Good day!

Happy the coming new year! I know that you will be much busy than before. But, please renmenber to keep enough rest! As all of us know, healthy is the most inportant in your life.

Best regards

3.如果我方过节的话
Dear XXXX

Sorry for re-troubling you.

pls find my pervious email below. Could you kindly check by return today. Because we will on holiday from xx to xx and my email access may be limited.
Thank you in advance.

Bset regards.
大家看到这里， 心里也想到了很多好的跟客户保持联系的方法了吧.也欢迎你给我们分享！

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