如何有效且自信地主导/主持一个英文视频会议 conference call？

redmaomail 2024-07-20 11:17 阅读数 73 #外贸开发信

参与电话会议对许多人来说都是很困难的，而主持一个电话会议就更难了，但如今的外贸形势可能已经让你必须以电话会议的形式来开展商务沟通了。下面的内容将帮助你有效地组织和主持一个成功的视频会议。

另外，关于如何作为一个参与者加入视频会议，请参考这篇文章《害怕跟你的国外客户开视频会议？这些技巧和短语可以让参与者更自信更高效》

一些有用的短语

1 开始会议

每个与会者都应宣布他们的存在。如果是你主持会议，应单独欢迎每位与会者。确保所有被邀请者都在场，也应将新成员介绍给其他与会者。

问候语

Good morning. This is [Alex] from the [your company name].

Good afternoon [Rachel]. Thank you for joining us today.

I would like to welcome everybody here today.

Thanks for attending.

Could you all when speaking state your name clearly?

Please indicate (say) which office/department you represent so that the minutes are recorded properly.

出席会议

Before we start, please could you introduce yourselves?

I’m afraid [Jacky] is absent today. We will have to proceed without him

核对姓名

[Ralph], please could you correct my pronunciation before we begin?

Today we have two [Toms]. Please could we add surnames when speaking: Tom Smith and Tom Taylor.

介绍新成员

I’d like to introduce [Paul]. He’s in charge of Sales in the Paris office.

2 设定基本规则

提醒参与者从一开始就清楚地进行表达，避免太多的人同时发言，同时提醒参与者如何使用视频会议的技术。

最大限度地增进了解

We have 3 nationalities here today. Please speak clearly and slowly so that everyone understands.

Please could you speak one at a time?

May I remind you to speak one at a time?

技术方面

Could you check your microphone please?

Remember to switch off the mute button when you are speaking. Switch it on when you’re not speaking.

3 决定发言顺序

如果有超过三或四个人参与，设定一个发言顺序将有助于避免混乱或中断。

例如：参与者可以按字母顺序发言。无论你选择什么，重要的是在一开始就明确说明顺序，这样人们就能在轮到自己时做好发言准备。

在你介绍完主题后，你可以补充说：

We’ll follow an alphabetical speaking order. We’ll begin with Mr. Baldwin, followed by Mrs. Brown, Mr. Chatterjee, Ms. Evans, Mr. Richards, Ms. Stalling and Mr. Yaxley.

4 处理问题

确保所有与会者都能听清楚。当你遇到声音方面的问题时，要让其他参会者知道，也可以礼貌地要求呼叫者重复。

检查音量

Can you hear me ok?

Could you check your microphone please?

声音有问题

I can’t hear very well.

I’m sorry. I have a problem with my microphone.

There’s a lot of noise in the background. Could you check your microphone please?

John, you need to switch off the mute button if you want to speak.

理解口音

I’m sorry [John], but I’m afraid I didn’t understand. Please could you repeat that?

I’m afraid I didn’t understand, Mr [Chopra]. Please could you speak more slowly?

理解某个句子的一部分

I’m sorry [Mr McKay] but I didn’t catch that. Could you repeat that please?

I’m afraid I didn’t understand [Mr McKay]. Please could you say that again?

I’m sorry [Mr McKay]. Please could you clarify what you mean by…?

但出现多个声音时

There are two people speaking. Mr Chopra, can you continue? John, we’ll come back to you in a moment.

5 设定目标

在电话会议开始时明确说明会议的目的

The purpose of today’s meeting is to review last month’s sales.

The objective of this meeting is to make a decision about the advertising campaign.

The purpose of this call is…

Our agenda today will be…

I would like your input on…

I’ll be asking questions about…

6 参照文件

因为与会者看不到你，所以你必须能够清楚地描述他们。

You should have a green document in front of you entitled ‘Customer Satisfaction’

The main points are highlighted in bold.

Please turn to page 14

7 分享意见

征求意见

Shall we go round the table and hear everyone’s opinion?

Alex, what do you think?

[Rachel], what are your thoughts?

表达意见

In my opinion, we are performing well under the circumstances.

I think that…

同意的意见

I agree

I completely agree

I agree to a certain extent.

不同意

I’m sorry but I’m afraid I disagree.

I see your point but I’m afraid I disagree.

I tend to disagree.

I see things from a different perspective.

确认是否完全理解

So what you’re saying is, we need to increase sales.

Could you repeat that please?

So if I understood correctly, you want us to increase the budget?

妥协

Let’s try to find a middle ground.

Why don’t we try to reach a compromise?

Would you be willing to compromise?

If you could increase our budget, then we could spend more on advertising.

提出一个建议

Maybe we could increase the budget.

Why don’t we focus on online advertising?

同意一个建议

That’s a good idea.

I like that idea.

表示理解

I understand.

I see your point.

打断别人

I’m sorry to interrupt. It’s Susan here.

Alex here. Could I just jump in here.

8 管理发言的人

告诉大家在发言前要清楚地说出自己的名字，并确保每个人都有机会发言。

澄清谁在说话

Sorry. Who’s speaking please?

Please could you say your name before speaking?

邀请参与者发言

[Pauline], what are your thoughts?

Let’s ask everyone their opinion.

9 管理时间

注意时间限制，并确保其他人也知道。

尊重时间表

May I remind everyone that we have to finish by 4pm.

Please be brief as we only have 30 minutes.

I think we’re getting side-tracked. Let’s try to keep to the agenda.

将讨论带入尾声

I’m afraid we’re running out of time.

Would anyone like to add anything before we finish the call?

We’re running out of time. Let’s try to wrap things up.

10 会议结束

总结关键的决定和行动要点。确保每个人都知道接下来的步骤，要采取的个别行动，以及相关的截止日期。

总结

So, let’s go over the main points.

So, to summarize we have decided to focus on online sales.

突出行动要点

So [Alex], you’re going to send out the minutes. [Rachel], you’re going to speak to the regional Manager.

参考未来的电话

Shall we schedule a follow-up call in 2 weeks?

Let’s speak again next month.

Thank you everyone for your time. In this discussion, we covered the following points…

好了，希望上面这些视频会议短语将帮助你得到客户的欣赏，因为清晰、简单的短语在商业文化中是一种智慧的，成熟的、富有同情心的标志。

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