60个为你销售业绩增色添彩的感官类词汇和短语
我先提示一下:这个技巧属于高阶玩法,对英文功底的要求比较多,不过这并不妨碍你先了解,并且从例子中获得一些启发。
可能你自己也体会到了,人们在交流中会对视觉 Sight、声音 Sound、感觉 Feeling,这三种感官中的一种有特别的偏爱或喜好,你也可以想想你自己属于哪种人。
如果你知道潜在客户所喜欢的方式,而且你还能投其所好地说出相应的话,那对建立融洽关系非常有利,也使你更容易被信任。
举个例子:在跟潜在客户的交谈中,你可能会听到对方使用这样的短语:
- It looks good to me(视觉)
- It sounds good to me(听觉)
- It feels good to me(动觉)
这些短语以及其他类似的短语,可以帮助你了解对方的语音偏好。一旦你确定了潜在客户对哪种主要感官或语言(视觉语言 Visual、听觉语言Auditory、动觉语言 Kinestheti)有偏爱,你就可以把重点放在词语的选择上,以建立更好的言语联系,这在销售中很有价值。
下面有一个简短的感官词汇和短语的清单,可以帮助你更有效地抓住和保持买家的注意力。
01
感性的销售话语
1 视觉
- see
- picture
- appear
- outlook
- imagine
- focus
- observe
- notice
- watch
- overview
2 听觉
- sound
- hear
- mention
- inquire
- tune
- listen
- vocal
- remark
- say
- report
3 动觉
- feel
- grasp
- firm
- pressure
- grip
- flow
- warm
- emotional
- active
- assume
02
感性的销售短语
1 视觉
- appears to be
- clear-cut
- dim view
- eye-to-eyes
- looks like
- in person
- plainly see
- short-sighted
- take a peek
- mental image
2 听觉
- clear as a bell
- describe in detail
- express yourself
- get an earful
- inquire intro
- loud and clear
- outspoken
- tongue-tied
- tune in/out
- ring a bell
3 动觉
- boils down to
- come to grip with
- firm foundation
- get a handle on
- hand-in-hand
- not following you
- sharp as a tack
- so-so
- pull some strings
- start from scratch
03
在销售中的实例运用
现在假设你在销售一个科技类的产品,并且你知道哪一种语言最适合你的客户,然后你就可以对每个人使用不同的信息。
如果潜在客户是一个视觉型的人:
Take a look at the new [product]. Notice how the new design makes it easier to observe the monitor scope.
如果潜在客户是一个听觉型的人:
Let me tell you about this new [product]. Just listen to how quiet it is. It hardly makes a sound.
如果潜在客户是一个动觉型的人:
Wait until you get your hands on the new [product]. Once you get a handle on its operation, you’ll have a better sense of why some people feel so strongly about how it can impact their operations.
通过倾听你的潜在客户所使用的词语,你将深入了解他们的沟通偏好。而通过相应地调整你的销售风格和用词,你将使关系的建立更加容易,并提高你的销售业绩。