100条在跟国外客户电话沟通时非常有用的英文短语

接电话

• Good morning/ afternoon/ evening. ABC Limited. Alex Case speaking. How can I help you?

说出你是谁（来电者）

• My name is Francis Cripps. I work for JUPG PLC.
• This is Francis Cripps (again), (calling) from JUPG PLC.
• Hi Alex. It’s Francis Cripps (from Finance/…) (again).

闲聊/在电话开始时展示友好

• How’s it/ the conference/ your week/ your project/… going?
• Did you have a good weekend/ trip/ holiday/…?
• How’s business?
• I heard that the weather there is much cooler/ that…
• I guess that you are really busy/ that…
• I’m (so) glad/ sorry/ happy/ relieved/ … to hear that.
• (That) sounds great/ terrible/ awful/ interesting/ nice/ encouraging/ fun/ …
• How about you?

在开始时表现出礼貌

• Thanks for calling me back.
• Thanks for getting back to me (so quickly).
• Sorry to phone so early in the morning (but…)
• Sorry it took me so long to get back to you.
• Sorry to ring again so soon (but…)
• Sorry to trouble you again (but…)

结束闲聊/顺利进入正题

• So, what can I do for you today?
• Anyway, have you got a minute (to talk)?

说明打电话的原因

• I just got your message.
• I’m returning your call.
• Someone phoned me from this number.
• Anyway, I’m phoning about the meeting next week/ about…
• I’m calling to ask about the meeting next week/ to…
• So, did you see my email about the delivery/ about…?
• Well, just a quick call to say…
• Well, I was given your number by…
• I found your number…

要求与某人交谈

• Can I speak to Kim Smith (in the Sales Department), please?
• Is Kim (Smith) there?
• I’d like to speak to someone about replacing our photocopiers/ about…
• I need to speak to someone in the shipping department/ in…

询问来电者的姓名

• Sorry, I didn’t catch your name.
• May I ask who is calling?

询问对方的姓名

• Sorry, who am I speaking to, please?
• Is that Kim (Smith)?
• Is this the right number for the HR department/ for…?
• Is that the… department/ division/ section/ team?
• Are you the right person to speak to about…?

将呼叫者转给正确的人

• Can I ask what it is concerning?
• Of course. I’ll (just) check if he’s available.
• Okay. I’m putting you through.
• I’ll connect you to… She should be able to help.

婉言拒绝交谈请求

• I’m sorry but she’s away from her desk/ out of the office/ out of the country/ not in today. (She should be back…)
• I’m afraid he’s on another line/ her line is busy/….

留言/口述

• Can I leave a message?
• Can you tell her that…?
• Can you ask her to send me six hundred and fifty HYDV765s/ to…?
• My office number/ work number/ landline/ mobile (number)/ home phone is oh one double six treble one.
• My (postal) address is twenty-three black new word bird park new line midtown capital b capital b capital p capital m.
• The URL is http colon double slash high dash life dot com slash alex underscore case.
• My (work/ personal) (e)mail address is alexcase all one word at outlook dot com.

接受留言/接受口述

• Does she have your number?
• Can I take a message?
• Shall I ask her to call you back?
• (Okay.) Got it (now) (,thanks).

如果你想找的人不在，你的其他回应

• No, that’s okay, thanks. I’ll (just) call again later. (Do you know when she will be available?)
• Actually, it’s quite urgent. Could you give me his mobile number?
• Is there anyone else I can speak to about…?
• Can I help you at all?

让对方稍等

• Please hold the line. I’ll connect you to a member of our customer service staff/ I’ll check if she’s available/ I’ll…
• Just a moment while I get a pen and some paper/ while I find the file/ while I…. Okay, please go ahead.
• Just a minute. I’m (just) getting your account upon the screen/ I’m (just)…

检查/澄清/不理解/处理沟通问题

• Can I check that back?
• Sorry, could you say that again (a little more slowly)?
• Sorry, can you repeat the first word/ the last part/…?
• … Is that right?
• Sorry, could you spell your family name/… (for me), please?
• Just to (double) check,…
• Sorry, is that B for Bobby (or V for virgin)/ one five (or five oh)/ two words (or all one word)/ …. (or…)?

谈论书面资料（文件/网页等）

• Do you have the information in front of you now?
• I’m sending you the document/ … right now.
• If you turn to page (number) three and look at the second paragraph,…

结束接收信息

• Okay, I’ll make sure (that) he gets your message. (I’m sure he will get back to you soon.)

询问对方是否已经结束，并对其进行回复。

• So, is there anything else (that I can help you with) (today)?
• (Okay then,) was there anything else (that you’d like to ask)?
• No, that’s all (for now), thanks.
• Actually, there is just one more thing….

顺利结束电话（给出结束通话的理由）

• Anyway, it’s been great to talk, but I’m afraid I have a meeting in a few minutes/ I’m afraid I… (so…)
• I’d like to talk more about this but I’m afraid someone has just come in/ I’m afraid… (so…)
• That seems to have covered everything, thanks.
• That’s been really helpful, thanks.
• Okay, I won’t keep you any longer, then.

谈论下一次联系/谈论之后的跟进

• Can I call you back (a little) later?
• Could you possibly call again (a little) later?
• I’ll email you by the end of business today/ later (today)/ in the next couple of days/…
• (I can’t hear you very well). Shall we hang up and try again?
• I’ll check (…) and call you (right) back.
• Could you (possibly) find out and call me back?
• Please call again if you have any other questions/ problems/…
• I look forward to your call.
• Looking forward to hearing from you.
• Speak to you then/ tomorrow/ soon/ later/… (, then).
• See you then/ tomorrow/ soon/ on Monday/ there/… (, then).

结束时的礼貌/友好的用语

• Thanks for (all) your help.
• Thanks for calling/ your call.
• Sorry I couldn’t be more help.
• Have a good evening/ day/ weekend/….
• Bye (for now).